What Does Delivery Exceptions Mean At UPS?
Delivering on time creates a good impression for eCommerce clients. As an online trader, diligence is expected to meet shoppers’ expectations. Sometimes, no matter the care you give to your delivery strategy, unpredictable delays may cause a delivery exception.
A delivery exception will bring a notification alerting the recipient about their package experiencing an issue during transit.
It doesn’t matter the sophisticated processes and shipping technology you use. It’s always true that Courier services face problems during package transit.
Shipment exceptions can frustrate customers, no matter the delivery exceptions. However, this isn’t often the case; some products arrive on time, even after experiencing a shipment exception.
UPS Delivery Exceptions
These emerge “When a package, cargo, or shipment encounters an unforeseen event, which may change the scheduled delivery time/day.”
Here, Languages or jargon like “address unknown, “damage to the shipment, “or “signature not received” are often used to represent the various kinds of exceptions.
For example, when you get an exception notification from UPS, you’ll notice it after logging into your courier account or trying to follow a package. The information provided will sometimes have a cause for the exception, plus a new estimated delivery time/day.
Four Types Of Delivery Exceptions
Not all delivery exceptions are made equal. There are several shipment exceptions, and couriers view exceptions differently.
1. Holidays
Delivery exceptions typically occur because of the increased number of shipping during holidays. Being mindful is the best pathway to bypass delivery disturbances in these periods. It’s better to plan ahead of time and that all shipping information is accurate during the busy season, including the package weight, dimensions, and pick-up times.
2. Incorrect Address And Label Damage
Carriers often bring back packages with inaccurate addresses to the dispatch place or sender, prolonging delivery periods. Caution should be exercised here because even one wrong number in a zip code, house, or apartment can cause issues. To avoid this, double-check the recipient’s address before sending.
3. Loss And Damage
It doesn’t matter the safety measures shipping companies use; accidents happen. When accidents surface in transit, cargo is often put on hold than proceeding with delivery.
Similar to damages, shipment losses often happen occasionally. In such cases, damaged cargoes get returned to the starting dispatch station/place with a damaged note tied. If a shipping company recognizes that the cargo or shipment is missing and can’t be returned, you’ll get a loss exception. You need to make sure your products are packed carefully to minimize damage risks during transport.
4. Pick-Ups And Deliveries
Pick-up exceptions happen when the carrier can’t get the delivery address or a scheduled pick-up location. At this stage, you will have to re-submit the pick-up demand and give another time for the shipment in the correct place.
Delivery problems occur in many ways. For instance, delivery shouldn’t be delivered due to a wrong address, harsh or harmful weather conditions, damaged labels, or when the person to receive is not available to sign for the shipment.
Five Causes Of Delivery Exceptions
Sometimes it doesn’t matter the many online shoppers that get their orders on time. There will always be some orders that reach late or don’t get delivered, and below are some causes of these delivery exceptions.
1. Customs Delays
There are always many challenges that occur to international shipping. Packages might be retained at customs much longer than anticipated. To avoid this, eCommerce businesses should better use the proper customized codes and documentation for reasonable seamless shipping.
2. Difficult Weather Conditions
Sometimes, bad weather can cause problems, or even freak situations like wildfire, floods, and tornadoes can cause delivery routes to be impassable, causing delays. These unpredictable conditions can result in courier companies giving exception notes.
3. National Holidays
Some shipments may be delayed when the scheduled national holiday is on the expected delivery date. Sometimes couriers don’t work on holidays – for example, Christmas Day, when shipments cannot be delivered.
4. Shattered And Missing Labels
Shipment labels can be damaged or go missing. In this instance, an exception can be issued because the courier can’t locate the delivery point or even scan the barcode, and it can also cause delays.
5. Nobody To Acquire The Package
Some carriers have guidelines dictating that clients should sign-on package delivery. If there’s no one to accept receipt and, more so, sign for the package, an exception notice may be issued. Mainly, delivery can be rescheduled for the following day in such a scenario.
How To Tolerate A Delivery Exception?
Delivery exceptions may often surface, so it shouldn’t be an issue for your online (e-commerce) business. If you handle cargo exceptions swiftly, you can mitigate most customer problems that may negatively affect your sales in the future. Let’s consider these three ways:
1. Contact The Carrier
Your courier company may know why this happened, so you’ll need to contact them as soon as possible to know where your package/cargo is. Ask them what transpired because they are in the know and the best easy way to settle the issue; if the client has the tracking details, they can do this by themselves.
2. Contact The Customer
At Checkout, the customer may input a wrong delivery address, so you will need to contact the client in any way to obtain the correct address. You’ll need to speak to them by apologizing to soothe any inconvenience caused.
- Resend the package or issue refunds
Bargain with the client as you promise to resend the package or give a full refund if necessary. Proper shipping insurance can even cover or compensate for shipments damaged during transit.
In Summary
Now we have learnt ‘What Does Delivery Exceptions Mean At UPS?’, Delivering in time would be an ideal thing for eCommerce clients and anyone would love that, but there are inevitable circumstances like weather, and public holidays, to mention but a few, that cause delays leading to delivery exceptions.
Knowing these circumstances leads you to better plan ahead of time and that all the necessary information required is gotten and put on the right shipment, making sure travels are in the right seasons and pick-up times in order to minimize delivery exceptions.
How do you explain delivery exception damaged?
If a package got damaged in transit, the label was missing, or the good is not in a position to be used, carriers put the label “damaged” on the delivery exception.
What does the word delivery exception “no attempt made” mean?
In this notification, the carrier employee did not attempt to deliver the package due to a lot of reasons, including but not limited to inclement weather, vehicle problems, driver error, or sometimes personal issues on the delivery driver himself.
How long does a shipment exception last?
The time of a shipment exception relies on what caused the delay, but most anomalies are settled in less than seven days.
