Wells Fargo complaint has snowballed in the last couple of years. In 2018 alone, the bank recorded an astonishing 180,000 customer complaints. These figures are a breeding ground for distrust. Many of these complaints bothered services the bank renders, such as credit, mortgage, or investing. Customers complained of overcharges, unfavourable loan and credit conditions, ineffective salespersons, or misleading transactional directives, among many others. The bank has sworn into action to solve the related issues by carrying out investigations and restructuring its operations.

 This post will provide more details about these challenges and how to tackle them.

Most Prevalent Wells Fargo Complaints

Millions of customers go through different hassles to use the services the bank offers. In the same breath, thousands of complaints have poured in from all over the world. Some of these challenges and complaints are more common than others and pose a varying level of frustration to customers, whereas others could be peculiar.

Some of these common wells fargo complaint are:

Account Closures Without Prior Notice

Wells Fargo runs an automated system that shuts down accounts that have passed due dates without making payments. This unnotified closure of accounts is one of the most frustrating issues customers face with the company. Customers have laid out their hurts and complaints as this sort of action can hinder potential transactions and disrupt a customer’s financial plans. 

Prolonged Processes for Loan Applications

The processes involved in the application of loans are very slow. It takes more than three months, four months in some cases, for the process to be completed. Although, based on personal loans, Wells Fargo offers little interest rates as compensation to the customers for the prolonged time spent on loan applications. 

It is no news that many business-customer issues are settled within the courts. Banks are very familiar with the court spaces. Filing a legal complaint is not an easy task. However, customers seeking justice for irreconcilable or seemingly irredeemable differences with the bank may decide to ply this route. There are a couple of ways customers can go about this bold action. We’ll look at a few here.

Using DoNotPay

DoNotPay is an app that provides legal services to customers. Cutting down the unending steps of filing these complaints, manoeuvring lawyers’ fees, and the purported long hands in the bureaucratic process is a priority. DoNotPay will generate a demand letter with a two-week ultimatum to rectify the protracted issue, which will be emailed to the bank.

This app avails customers easy steps to follow to file complaints in small claims court against Wells Fargo bank. Here are the steps:

Choose “Sue Now” after opening DoNotPayIndicate how much you have a right toDetail your reasons for the legal actionProvide accurate answers to the questions by the chatbotSubmit your documents and all other evidence that supports your claims

These steps only become active if the bank fails to honour the demand letter within the specified period.

2.Using Small Claims Court

As with every other legal process, there are certain criteria that a customer must meet to qualify for legal proceedings in a court like this. A crucial factor is the amount the customer is suing the bank for. Eligibility criteria for this amount must be within the region of $10,000 or less, as issues about this amount are within the jurisdiction of the small claims court. Complaints on higher amounts would have to be filed in other courts.   

Here are the steps to follow.

All complaints must be drafted out. Provision for many copies of the drafted complaints should be made. On a cover sheet, outline the bank’s name, address, and contact number. With court proceeding results, unpredictable copies of cover sheets should be made available for a draw, lose or win the case. A certified mail with a receipt should be sent when a copy of your complaint is made.

Court response is often within a month or two; exercise some patienceEvery court has a clerk; reach out to the one in the court you intend to file your caseFinally, completely and accurately fill the “Attachment” section on your printed complaints form

After these processes are followed through, the ball remains in the court of Wells Fargo bank to take the needed actions in rectifying the grievances. Although, in the case where they do not, the customer retains the express right to officially take them to court.

Customer Complaints Unit for Wells Fargo

Wells Fargo operates a customer complaints department that is saddled with the responsibility of receiving customer bank service-related complaints, providing guidelines to customers, and proffering solutions to these teeming challenges as when due. They serve as a direct link the bank has with its customers. The office is active through the weekdays for fourteen hours daily with a resumption time of 8 am. 

The bank makes provision for customers who want to lay complaints to do so through the bank’s website or reach out to the department by calling them on the contact line 1-800-829-4040.

Conclusion

Wells Fargo bank understands the import of a soiled customer relationship. They are committed and working on resolving customer complaints through their running investigations and restructuring policies. 

  1. How Can I Report A Staff At Wells Fargo?

You can do this by contacting Wells Fargo on their customer complaints care line at 1-800-869-3557.

2 Does Fargo Dispute A Claim In One Week?

Unfortunately, it does not. Wells Fargo usually takes two weeks to resolve a claim. Although, in the case of time extension, the customer will be duly notified.